Questions and answers
The short version: fixed price for the whole car, paid online, driver with your name at the meeting point, free cancellation up to 24 hours before pickup. The long version is below.
Booking
How do I book online?
Enter the pickup and drop-off, the date and time and the number of passengers on the site. The fixed price for the route appears straight away, so you choose the car and pay in one pass, with no quote to wait for.
Is my booking confirmed straight away?
Yes, for every ride except those from or to Fira old port. Payment is taken in full at the moment you book, and the confirmation email follows within a few minutes; there is no request stage and no wait for a dispatcher to accept. Old-port rides are the exception: you send a request, we confirm it by email or WhatsApp after a word about the cable car and the walk, and you pay the driver on the day.
How soon before pickup can I book online?
At least 12 hours before pickup. For anything sooner, call or WhatsApp +30 698 364 9276 and we fit you in if a car is free.
Can I book by phone or WhatsApp instead of online?
Yes. Call or message +30 698 364 9276 with the route, the date and time and the number of passengers, and we confirm the price and the booking on the spot.
What does the confirmation email include?
Your reference number, the route and price, the car class and a link to manage the booking. A reminder follows 24 hours before pickup with the driver's name, car and plate.
Can I book a transfer for someone else?
Yes. Enter their name and pickup details as the passenger, keep your own email and phone as the contact, and add a note that the booking is for someone else so the driver knows who to look for.
What is the manage-booking link for?
It opens your booking from the confirmation email, with no password needed. From there you change the pickup time or cancel, within the rules on the cancellation policy page.
Can I hire a car and driver for the day?
Yes. A car and driver is booked by the hour on the site, 3 hours minimum and 10 hours maximum, at an hourly rate per car shown before you pay. You set the start point and the hours, the driver drives where you say and waits at every stop, and the price is the same for one passenger or a full car.
Prices
Is the price for the car or for each passenger?
For the whole car. The saloon price covers up to 4 passengers, so the price is the same whether one person travels or four, children add nothing to it, and the price shown at booking is the price you pay.
What does the price include?
Everything for the ride: VAT, passenger insurance, parking fees at the airport and the port, luggage, the driver with your name sign and the free waiting time. The price shown for a route, for example €40, is the price you pay, and the receipt sent by email shows the VAT split. Nothing is added once you are in the car.
Is there a higher price at night?
No. The price is the same day and night, so a pickup in the middle of the night costs the same as one in the middle of the afternoon.
What does a 'from' price mean?
It is the starting price for something that can vary, such as a private tour, where the final figure depends on the itinerary. A route transfer shows one fixed price, not a 'from' price.
How is the price worked out?
Santorini is split into pricing zones, and each pair of zones has a fixed price for each car class, for example €30. There is no meter and no distance charge: the price you see at booking is the price you pay, whichever road the driver takes.
Can I book a return trip in the same booking?
Yes. Add the return date and time when you book the outbound leg. It is priced and confirmed as a second leg of the same booking, with one confirmation email covering both.
Is tipping expected?
No. The fixed price is the whole fare. Tipping is optional, and left entirely to you.
Is there a discount for families and groups?
Yes, for early bookings. A van or a minibus booked 7 or more days before pickup gets 10% off the fare, taken off automatically in the price you see before you pay, on the return leg too. Children need no discount of their own: the price is per car, so they add nothing to it.
Airport transfers
Where do I meet the driver at the airport?
In the arrivals hall, at the exit from the baggage area. The driver holds a sign with your name, so walk through and look for it before you head outside.
Do you track my flight?
Yes, once you give us the flight number at booking. The 60 minutes of free waiting time is counted from the actual landing, not the scheduled time, so an early or late flight costs you nothing extra.
How long does the driver wait for free?
60 minutes from the moment your flight lands. That covers passport control, baggage and customs for almost every arrival, so there is no need to rush off the plane.
What happens if my flight is delayed?
Nothing for you to arrange. With the flight number on the booking we know the new landing time, and the free waiting time still starts from when you actually land, however late that is.
What if my luggage is delayed at the carousel?
The driver waits for you inside the free waiting time as usual. If a bag is genuinely lost and you are held up at the airline desk, message us and the driver waits on by agreement rather than leaving without you.
Is the airport served at night?
Yes, every arrival, any hour. The fixed price and the free waiting time are the same for a landing at midday or in the middle of the night.
Why book instead of taking a taxi from the rank?
A booked transfer gives you a named driver holding a sign, a price fixed before you travel, and free waiting already included. Taking a taxi from the rank works too, but you take whichever car is next and settle the fare when the meter stops.
How early should I leave for a flight home?
Build in your airline's check-in cut-off plus security, then count back to a pickup time. Tell us the flight number and the time you want to reach the terminal, and we work the pickup time back from that.
Port and cruise transfers
Where do I meet the driver at Athinios port?
At the foot of the port road, just past where passengers leave the ferry area, with the driver holding a sign with your name. Waiting there is free for 30 minutes from the time the ferry docks.
What if the ferry is delayed?
The 30 minutes of free waiting counts from the actual docking time, not the printed schedule. If you know your ferry is badly delayed, a message to us before you dock helps the driver plan the rest of the day.
Are night ferries met as well?
Yes. Athinios is met at every hour a ferry arrives, including through the night, at the same fixed price.
I am arriving by cruise ship. Where do I meet the driver?
Cars cannot reach the old port quay, so cruise passengers take the tender to the old port and then the cable car, the steps, or a donkey ride up to Fira. The driver waits at the top station of the cable car with a name sign.
How do I book a transfer from the cruise port?
Pick Fira Old Port as the pickup, choose the car and fill in your details as for any ride, then send it as a request instead of paying. No car reaches the quay, so we confirm the ride by email or WhatsApp after a word about the cable car and the walk to the car, and you pay the driver the fixed price on the day. Nothing is charged online.
The tender and the cable car both get busy. What should I allow for?
More time than you expect, especially with more than one ship in port. The driver waits at the top station for as long as it takes you to come up, so a slow queue costs you time, not money.
How early should I head back down for the last tender?
Leave a wide margin. The cable car and the queue for the tender both take longer than expected when several ships are leaving at once, and missing the last tender is a problem only your cruise line can fix.
Is there a boat option instead of a road transfer from the port?
For a route such as the port to Oia, a water-taxi is worth asking about too, run as an independent service alongside the road transfer.
Cars and luggage
Which car do I need?
The saloon takes up to 4 passengers. From the fifth passenger you need the van, which seats 5 to 8. Groups of 9 to 20 travel in the minibus, and for bigger groups we arrange a coach of up to 50 seats on request. The booking form only shows the cars that fit the number you enter.
How many suitcases fit in the car?
Two people with two large cases and hand luggage fit the saloon. Four people each with a big case, or a family with a pram, travel better in the van, which has a proper luggage bay. Tell us the number of bags when you book and we put you in the right car.
Is luggage included in the price?
Yes. Suitcases, hand luggage, prams and folding wheelchairs travel at no extra charge in the car you booked. For surfboards, bikes or an unusual amount of luggage, say so at booking so we send a van.
What is in the car?
Air conditioning, bottled water and phone chargers in every car, and every car and driver is non-smoking. Wi-Fi in some vehicles only, so do not plan a video call around it.
Do you have a minibus for large groups?
Yes, 9 to 20 seats, booked online like any other transfer. Wedding parties, conference groups and families travelling together use it. For more than 20 people we arrange a coach of up to 50 seats on request; message us with the date and the number of passengers.
What is the luxury class?
A higher-class saloon or van for up to 7 passengers, chosen for weddings, proposals and by anyone who wants the nicer car. The same fixed-price rule applies; the price is shown when you choose the car.
Can I choose the car model?
You choose the class, not the model. The car you get matches the class and the seats you booked, and the reminder 24 hours before pickup names the car and its plate.
Children, pets and accessibility
Do you have child seats?
Yes: infant seats for 0 to 12 months, toddler seats for 1 to 4 years and boosters for 4 to 12 years. Ask for them when you book, with each child's age, so the right seat is fitted before the driver leaves. Seats are not carried in every car by default.
Can I bring my own car seat?
Yes. The driver fits it or helps you fit it. Mention it when you book so the car has the room for it alongside the pram and the luggage.
Do children count as passengers?
For the seats, yes: every child needs a seat and a belt, so a family of two adults and three children needs the van, and an infant in a seat counts too. For the price, no: it is per car, so children add nothing to it.
Can my dog travel in the car?
Yes, when you mention the pet at booking. Tell us the size and whether it travels in a carrier, so we send a suitable car and the driver knows in advance.
Do you have a wheelchair-accessible vehicle?
No. We do not have a vehicle with a ramp or a lift. Folding wheelchairs travel in the boot at no charge and the driver helps with the chair and the bags. Tell us at booking so the driver plans for it.
Is Oia manageable with a pram or a wheelchair?
The village centre is lanes and steps, and cars stop at the bus square area on the main road. From there the driver carries the bags to hotels within a short walk. Tell us the hotel when you book; if it lies deep in the village we say so, and the hotel can usually send a porter.
Changes and cancellation
Can I cancel my booking?
Yes, free of charge up to 24 hours before the pickup time, through the link in your confirmation email. The full amount goes back to the card or digital wallet you paid with.
When does the refund arrive?
It is issued to the original payment method as soon as the cancellation is confirmed. How quickly it shows depends on your card issuer; a few working days is usual.
What if I cancel less than 24 hours before pickup?
The fare is kept. Inside 24 hours the car and the driver are reserved for you, which is why the free window closes there. For a change of time that close to the pickup, call or WhatsApp us.
What if I do not show up?
After the free waiting time, 60 minutes at the airport from landing, 30 minutes at Athinios from docking and 15 minutes at a hotel or an address, and two attempts to reach you on the number in the booking, the ride counts as a no-show and the full fare is charged. Keep your phone on after landing and answer calls from a Greek number.
Can I change the pickup time?
Yes, through the link in your email until 24 hours before the pickup, as long as the route and the car stay the same, so the price stays the same. Closer than that, call or WhatsApp us so the driver hears at once.
Can I change the route or the number of passengers?
A different route or a bigger car means a different price, so the link cannot do it. More than 24 hours before pickup, cancel and book again. Closer than that, message us and we sort it by hand.
What happens if you cannot provide the car?
If we cannot fulfil a confirmed booking, we tell you as soon as we know, offer another car or time, and refund the full amount if the alternative does not suit you.
On the day
When do I get the driver's details?
24 hours before pickup, by email: the driver's name, the car and its plate, plus our phone and WhatsApp. For a booking made inside 24 hours the details follow as soon as the driver is assigned.
How do I recognise the driver?
By the sign with the name from your booking. At the airport the driver stands at the exit from the baggage area; at Athinios at the foot of the port road; for cruise passengers at the top station of the cable car; at a hotel in the lobby or at the closest point a car can reach.
What if I cannot find the driver?
Stay where the meeting instructions say and call or WhatsApp +30 698 364 9276. Do not take another car or walk to the rank; the driver is there or minutes away, and we sort it on the phone.
How long will the driver wait?
60 minutes at the airport from the actual landing, 30 minutes at Athinios port from docking, 15 minutes at a hotel or an address, all free. If you know you will be later than that, message us before the time runs out so the driver knows.
My hotel is in a pedestrian area. Where does the car stop?
At the closest point the road allows. In Oia that is the bus square area; in Imerovigli, Firostefani and the pedestrian part of Fira it is the nearest street the car can reach. The driver carries the bags to hotels within a short walk, and for the return you meet at the same spot.
Do I pay anything on the day?
No. Online bookings are paid in full when you book, so nothing changes hands in the car. Waiting inside the free time, luggage and the name sign are included. Tips are optional.
Will I get a receipt?
Yes, by email as soon as the payment goes through, showing the amount and the VAT. Ask at booking if you need company details on it.
Can I call the driver directly?
Our line, +30 698 364 9276, answers by phone and WhatsApp at any hour and puts you in touch with the driver. Use it for anything on the day: a late bag, a changed room, a missed turn.
Still a question?
Message us on WhatsApp, call +30 698 364 9276, or check a price straight away.