How a booking is confirmed

A booking is confirmed the moment you pay. Payment is taken in full at booking, so from that point the car and the driver are reserved for your pickup time.

Rides from or to Fira old port are the exception: they are sent as a request, confirmed by us by email or WhatsApp, and paid to the driver on the day. Nothing is charged online for them, so there is nothing to refund; to cancel one, use the link in the confirmation email, which works until the pickup time, or message us on WhatsApp, as early as you can.

Free cancellation

You can cancel free of charge up to 24 hours before the pickup time. Open the link in your confirmation email and cancel from there; no phone call is needed, though calling or messaging us on WhatsApp works just as well.

Cancelling inside 24 hours

Once you are inside the 24-hour window, the fare is kept. The car and the driver have already been set aside for you and cannot usually be reassigned to another passenger at short notice.

Refunds

Every refund goes back to the card or digital wallet you paid with, never to a different account or as credit. It is issued as soon as the cancellation is confirmed; how quickly it reaches you depends on your card issuer, usually a few working days.

Changing your pickup time

Use the manage-booking link to move your pickup time yourself until 24 hours before the pickup, as long as the route and the car stay the same, so the price does not change. Closer than that, call or WhatsApp us and we do what we can by hand.

Changing the route or the car

A different route or a different car is a different price, so the manage-booking link cannot change it. More than 24 hours before pickup, cancel the booking under the free cancellation rule above and make a new one. Closer than that, contact us directly and we do what we can by hand.

Waiting time and no-show

Waiting is included free of charge: 60 minutes at the airport from the actual landing, 30 minutes at Athinios port from docking, and 15 minutes at a hotel or an address. If you have not appeared by the end of that time, and we have tried to reach you twice on the phone number given at booking, the booking is treated as a no-show. A no-show is charged in full and is not refunded.

If we have to cancel your booking

If something outside our control, such as severe weather or a road closure, means we cannot fulfil a confirmed booking, we tell you as soon as we know, refund the booking in full and try to arrange another car or another time for you.

Receipts

A receipt is sent by email once payment goes through, showing the amount paid and the VAT included in it.

Questions about this policy

Write to info@santorinitaxi.com or message +30 698 364 9276 if anything here is not clear before you book.

Cancellation policy